FAQs
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Frequently Asked Questions
Yes — all meals arrive fresh and should go straight into the fridge. Serve within a few days, or freeze any portions you won’t use right away. Frozen meals stay fresh for up to several months, so you can always stock up without worrying about waste.
Every meal plan starts with your pet’s profile. Before your first box ships, you’ll complete a short quiz covering your dog’s age, breed, weight, and health goals. Our chef and pet nutritionist use that information to build a plan designed around your specific dog — not a generic formula. You can also reach out to us directly anytime to make adjustments.
Our recipes are built around human-grade, organic ingredients — proteins like chicken, turkey, grass-fed beef, and wild-caught cod, paired with whole foods like sweet potatoes, carrots, and brown rice. Every batch is slow-cooked fresh by our chef in small quantities to preserve nutrition and maximize flavor. No fillers, no preservatives, nothing you wouldn’t recognize.
Not at all. Every meal arrives fully cooked and ready to serve. Just thaw and feed — no prep, no cooking, no measuring. We handle all of that so you can focus on the part your dog actually cares about: eating.
We recommend a gradual switch over 7–10 days. Start by mixing a small amount of fresh food into your pet’s current meals, then slowly increase the fresh food ratio each day. This gives your dog’s digestive system time to adjust comfortably and lets them warm up to the new flavors. Most dogs are fully transitioned and thriving within two weeks.
Simple. Move a portion from the freezer to the fridge the night before — it’ll be ready to serve by morning. If you need it faster, set the sealed container in cool water for 30–60 minutes. We recommend avoiding the microwave when possible to keep the nutrients intact.
We’ll make it right. Every dog has their own preferences, and we’re here to work with you until we find the perfect fit. Reach out directly — we can adjust the recipe, try a different protein, or find a solution that works for your pet. Your dog’s happiness is not a policy for us. It’s a promise.
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